Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns are only acceptable within a 30 day period after purchasing the products.

To start a request for a return, please visit the "Contact" tab on our website and provide an explanation of the situation in the comment section. Once your request has been received, we'll send you our warehouse address to ship the items to. You will be responsible to cover the cost of the shipment. Items sent back to us without first requesting a return will not be accepted.

Once we have received and inspected the return, we will notify you whether it was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund; generally, 3-5 business days.

 

Exceptions / non-refundable items

In our refund policy, we'd like to highlight a specific exception related to shipments handled by ecommerce fulfillment partners that utilize USPS, DHL eCommerce and UPS eCommerce for the final mile delivery. These partners have successfully negotiated a significantly reduced outbound shipping rate with us. That is why, it's essential to note that we don't have access to the "return to sender service".